Refund policy
At Oceanside Seafood, we stand behind the quality of every order. Because our products are perishable and shipped in insulated packaging with dry ice, all claims must follow the policy below.
Our Quality Guarantee
We carefully pack all seafood orders with insulation and dry ice to help maintain safe temperatures during transit. If your order arrives in unsatisfactory condition, please contact us promptly so we can review the issue and determine the appropriate resolution.
Perishable Goods Policy
Due to the perishable nature of seafood, all sales are final and we do not accept returns. Refunds, replacements, or store credit are only considered for qualifying issues reported in accordance with this policy.
How to Report an Issue
To be eligible for review, customers must:
- Contact us within 24 hours of delivery
- Provide clear photos of the product, packaging, and shipping label
- Retain all original packaging until the claim is reviewed
Claims submitted without timely notice or sufficient documentation may be denied.
Issues That May Qualify
- Product arriving fully thawed or warm upon delivery
- Damaged, leaking, or compromised packaging
- Product determined to be unsafe for consumption upon arrival
Situations Not Covered
- Packages left unattended after delivery
- Incorrect or incomplete shipping information entered at checkout
- Missed deliveries or delays caused by customer availability
- Improper storage or handling after delivery
- Carrier delays once the package has been handed off for shipment
- Minor thawing where the product remains cold and safe to refrigerate or refreeze
Delivery Responsibility
Once a package is marked as delivered by the carrier, it is the customer’s responsibility to promptly retrieve and properly store the contents. We recommend placing your order into refrigeration or freezer storage immediately upon delivery.
Shipping Disclaimer
While we pack and schedule shipments carefully to protect product quality, we do not guarantee transit times once an order has been transferred to the carrier. Carrier-related delays do not automatically qualify for a refund, though claims may be reviewed on a case-by-case basis.
Resolution Options
If a claim is approved, Oceanside Seafood will determine the most appropriate remedy based on the situation. Approved resolutions may include:
- Replacement shipment
- Store credit
- Refund to the original payment method
All resolutions are provided at our sole discretion.
Chargebacks and Payment Disputes
By placing an order with Oceanside Seafood, you agree to the terms of this Refund Policy.
Customers agree to contact us directly and allow us an opportunity to review and resolve any issue before initiating a chargeback or payment dispute.
In the event of a dispute, we reserve the right to provide the payment processor with documentation including order details, shipment records, delivery confirmation, photos, and policy acceptance records.
Contact Us
For questions or claims regarding your order, please contact us at: