Privacy policy

At Oceanside Seafood, we handle your personal information with the same care we use when packing every order: securely, responsibly, and with clear standards you can trust.

Secure Checkout • Cold Chain Shipping • Privacy Protected

This Privacy Policy works alongside our Refund Policy and Shipping Policy so you can clearly understand how your information is used throughout ordering, fulfillment, delivery, and customer support.

What Information We Collect

When you visit our site, place an order, contact us, or sign up for updates, we may collect personal information needed to operate our store and serve you effectively.

  • Name, billing address, shipping address, email address, and phone number
  • Order details, purchase history, and customer account information
  • Payment and transaction details securely processed through Shopify and payment providers
  • Device and browsing information such as IP address, browser type, cookies, and site activity
  • Customer service information you share when contacting our support team

How We Use Your Information

We use your information to operate Oceanside Seafood, fulfill orders accurately, and improve your shopping experience.

  • Process orders, payments, fulfillment, and delivery communications
  • Provide order confirmations, shipment updates, and customer support
  • Help prevent fraud, misuse, chargebacks, and unauthorized transactions
  • Improve our website, products, service experience, and marketing performance
  • Comply with legal, tax, regulatory, and recordkeeping obligations

Email and SMS Marketing

With your consent, we may send you promotional emails and text messages about new products, offers, reminders, and store updates.

Email Marketing: Managed through Klaviyo. You can unsubscribe at any time using the link included in our emails.

SMS Marketing: Powered by Postscript. By opting in, you agree to receive recurring automated marketing and transactional text messages. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to unsubscribe or HELP for assistance.

Secure Checkout and Payment Processing

Your checkout security is a core part of our customer experience. Orders placed through our site are processed through Shopify and secure payment partners using industry-standard safeguards.

We do not store full payment card information on our own servers. Payment details are handled by trusted processors responsible for maintaining secure transaction environments.

Shipping, Fulfillment, and Cold Chain Operations

To fulfill and deliver your order properly, we share the information necessary with shipping, fulfillment, and operational partners. This may include your name, shipping address, contact details, order contents, and delivery-related information.

Because many of our products are temperature-sensitive and ship in insulated packaging with dry ice, we use order and delivery information to help coordinate fulfillment, shipment timing, customer notifications, and issue resolution.

For more information about delivery timing, packaging, and shipment handling, please review our Shipping Policy.

Refunds, Claims, and Customer Support

If you contact us regarding an order issue, refund request, product concern, delivery problem, or other support matter, we may use your order details, contact information, shipment details, communications, and related records to investigate and resolve the issue.

This information may also be used to evaluate claims, document resolutions, prevent abuse, and enforce our store policies fairly and consistently.

For more information about order eligibility, claim timing, and related terms, please review our Refund Policy.

Third-Party Services We Use

We work with selected third-party service providers to operate our store and support the customer experience. These providers may process information only as needed to perform their services.

  • Shopify — ecommerce platform, checkout, and store operations
  • Klaviyo — email marketing and customer communications
  • Postscript — SMS marketing and text notifications
  • Gorgias — customer support and service communications
  • Payment processors — secure payment authorization and transaction handling
  • Shipping and fulfillment partners — order processing, shipping labels, delivery support, and logistics

Cookies, Analytics, and Advertising

We use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our site, improve performance, measure marketing results, and provide a more relevant shopping experience.

This may include technologies associated with platforms such as Google, Meta, and other advertising or analytics providers. You can manage cookie preferences through your browser settings where available.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about the personal information we collect and use.

We do not sell your personal information for money. However, we may share limited data with advertising or analytics partners to improve our marketing and customer experience, which may be treated as sharing under certain privacy laws.

To exercise your rights or submit a privacy-related request, contact us at cs@Oceanside-email.com.

Data Retention

We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain business and tax records, comply with legal obligations, resolve disputes, and enforce our agreements.

Marketing information is generally retained until you unsubscribe, opt out, or ask us to remove it, subject to any legal or operational requirements.

Data Security

We use commercially reasonable safeguards and rely on established platforms and providers designed to help protect your information. No method of transmission or storage is guaranteed to be completely secure, but we take privacy and security seriously and work to reduce risk through trusted systems and limited access.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the current effective date.

Contact Information

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us at cs@Oceanside-email.com.

Business Location: Howell, Michigan