FAQ
What shipping options do you offer?
Standard Shipping
- Transit time: 1–3 business days
- Price: $19.95
- Ships: Ground (Mon, Tues & Wed)
- Order cutoff: Wed at 12:00 PM (EST)
Rush Shipping
- Next Business Day Air: $49.95
- Next Day Air Saturday: $79.95*
- Ships: Monday through Friday
- Order cutoff: Fri at 3:00 PM (EST)
Free Standard Shipping
- Applies to: Orders over $200
- Ships: Ground (Mon, Tues & Wed)
- Order cutoff: Wed at 12:00 PM (EST)
Address restrictions: We cannot ship to PO, FPO, or APO boxes.
*Some areas may not offer Next Day Air service or Saturday delivery. If your address isn’t eligible, we’ll contact you.
Is there a minimum order amount?
Yes. Orders must contain at least $115 worth of seafood before we can ship. You can mix and match items to reach the minimum.
How is my seafood packed for delivery?
Your order is packed in a recyclable foam container and kept cold with dry ice or ice packs. Products typically arrive mostly frozen—place them in your freezer until you’re ready to use them.
If your package includes a dry-ice warning slip, we recommend handling it with gloves. You may discard any remaining dry ice. Ice packs can be reused if you’d like.
Why do you sell frozen seafood instead of “fresh”?
We sell frozen seafood because modern quick-freezing methods preserve quality extremely well. “Fresh” often only means the product was never frozen—even though seafood can degrade quickly after harvest.
Rapid freezing helps protect texture by minimizing cell damage, which can help maintain a firm, clean bite once properly thawed.
What’s the best way to thaw seafood?
For best results and food safety, thaw seafood in the refrigerator for up to 24 hours before cooking. For refrigerator thawing, remove seafood from the vacuum packaging first and place it in a covered container or on a plate in the refrigerator.
While some items may be labeled “Sashimi,” we still recommend cooking seafood fully before serving. Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase the risk of food-borne illness, especially for individuals with certain medical conditions.
Do you sell farm-raised or wild-caught seafood?
Product listings include the country of origin and whether the item is farmed or wild. We choose what we believe is the best option based on quality and availability.
When we carry farm-raised products, we often prefer “ocean-raised” over “pond-raised” where possible. Our seafood is sourced and handled in accordance with applicable regulatory standards.
What is your refund or replacement policy?
If you feel the product quality is not as described, please contact us right away and include your order number and photos if applicable.
We cannot be held liable for late deliveries caused by lack of access to homes, apartment buildings, or businesses.
Route Shipping Insurance must be purchased to replace packages that are lost, stolen, or damaged in shipping. However, we will replace any packages that arrive fully thawed, with or without Route Shipping Insurance.
Can I cancel my order?
Yes—orders can be canceled until the package has shipped. Once shipping has started, cancellations are not available.
During our Monday–Wednesday shipping period, orders are typically processed and shipped by 4:00 PM (EST).
I have subscription questions—where should I go?
Visit our Subscription FAQ for help with managing your subscription, skipping deliveries, and canceling:
Should I contact UPS about my delivery?
Please contact us first if there’s an issue with your shipment. Changing delivery instructions directly with UPS can delay your package and risk spoilage.
We are not responsible for orders that are late or lost due to the customer contacting UPS before contacting us.